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Customer Help Center

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Customer FAQ

How can I set up an online account or download the app?

To enroll you’ll need your Pii Fund account number to complete the enrollment process. You may also download the finance app for Android and iOS. If you did not receive your account number, please contact a Pii Fund Representative at (844) 344-3900 for further support.

Do you offer paperless billing?

To switch to paperless billing, log in to My Account, go to My Services, Sign Up for Paperless billing. You may also request this change by contacting Customer Service at (844) 344-3900.

I forgot my username and can’t login into My Account. How do I reset it?

To retrieve your username, click here. You must enter the e-mail address associated with your online account.

I forgot my password. How do I reset it?

To reset your password, click “Forgot Password”. You’ll receive reset link to your registered email address associated with your account.

How do I view my statements online?

To access your online statements, first login onto My Account  and click on “Statements”.

What payment options are available?

Pii Fund offers our customers many options for making their monthly payments.

Mobile App: Recurring monthly automatic withdrawal are made directly from your Pii Fund mobile app.

Online/Phone: Online and telephone payments may be made from your checking or savings account (ACH) and debit card (Visa, Mastercard or Discover).

Do you report my payments to the credit bureaus?

Yes, we believe in rewarding our customers with a positive rating by reporting to Equifax, Experian and Transunion.

Have more questions?

Whether you have a question about our services, need assistance or just want to talk, we want to hear from you.
Contact our support team.